Payment Policy

1) General Overview

All payments made through the Quinn Slides website must be authorized before an order can be completed, processed, or shipped. By submitting payment information, you represent that you are authorized to use the payment method provided and that the billing information you submit is accurate and complete.

• Orders are subject to payment approval, fraud screening, stock availability, and order acceptance.
• Submitting an order does not guarantee acceptance of the order.
• We may delay, hold, limit, or cancel an order where permitted by law if payment cannot be verified or processed properly.

2) Accepted Payment Methods

We may accept one or more of the following payment methods, depending on what is made available at checkout:

• Major credit cards
• Debit cards
• Digital wallets
• Bank Transfer
• Express checkout methods
• Approved third-party financing or installment payment options, if offered
• Other payment methods specifically displayed at checkout

Available payment methods may change at any time without prior notice. Certain products, order values, shipping destinations, or risk signals may limit which payment methods are available.

3) Payment Authorization, Verification & Fraud Prevention

To help protect customers and our business, we may perform payment verification and fraud-prevention screening before accepting or fulfilling an order.

• We may verify billing details, shipping information, email address, phone number, IP-related data, and other order indicators.
• We may request additional information or identity confirmation if an order appears unusual, high-risk, or incomplete.
• We may decline or cancel transactions that cannot be verified, appear unauthorized, or present elevated fraud risk, subject to applicable law.

A temporary authorization hold may appear on your payment method even if an order is not immediately shipped or is later canceled. The timing for release of any authorization hold is generally determined by your bank, card issuer, or payment provider.

4) Pricing, Taxes, Shipping Charges & Final Order Total

The total amount charged for an order may include the product price, applicable shipping or freight charges, applicable sales tax, and any other clearly disclosed fees required for the transaction.

• Prices shown on the website may change before order acceptance.
• Sales tax and similar charges are generally calculated based on applicable law and order details.
• Shipping, freight, handling, liftgate, remote-area, or specialty delivery charges may apply depending on the product and destination.
• If a pricing, listing, tax, or charge error occurs, we may correct it as permitted by law and may contact you with the corrected total before proceeding.

Please review your order summary carefully before submitting payment. By completing checkout, you authorize the total amount shown, subject to lawful adjustments such as corrected taxes, address changes, partial shipment treatment, or other legally required or operationally necessary corrections.

5) Billing Information Accuracy

You are responsible for providing accurate and current billing and payment information. Incorrect, outdated, or incomplete information may cause delays, declined transactions, or cancellation of your order.

• The billing name and address should match the records of your card issuer or payment provider where required.
• You must promptly notify us if you discover a billing mistake related to your order.
• We may contact you to confirm payment details if necessary to complete your order.

6) Declined, Failed, or Reversed Payments

If your payment is declined, reversed, disputed, or otherwise fails, your order may be delayed, suspended, or canceled.

• A payment may fail due to insufficient funds, issuer rejection, fraud screening, expired payment details, processor issues, or billing mismatches.
• If a transaction is declined, you may attempt another eligible payment method, if available.
• We are not responsible for overdraft fees, bank charges, foreign transaction charges, or other fees imposed by your bank or payment provider.

7) Order Holds & Payment Review

Some orders may be placed on temporary payment review before processing or shipment. This may happen for large playground orders, freight shipments, address mismatches, unusual purchasing patterns, or other risk-based review triggers.

• We may contact you to verify information before releasing the order.
• If verification is not completed within a reasonable time, the order may be canceled.
• Where payment has already been captured for a canceled order, we will issue any refund required by applicable law.

8) Financing, Installments & Third-Party Payment Plans

If financing or installment payment options are offered at checkout, they may be provided by independent third-party providers and may be subject to separate applications, approvals, disclosures, eligibility requirements, and contractual terms.

• Approval for financing is not guaranteed.
• Any financing agreement is generally between you and the financing provider, not Quinn Slides, unless expressly stated otherwise.
• Interest, fees, payment schedules, late charges, and financing-related rights are determined by the third-party provider’s terms and applicable law.

We are not responsible for decisions made by third-party financing providers, though we may assist with order-related questions where appropriate.

9) Payment Security

We take commercially reasonable steps to support secure payment processing. Depending on how checkout is configured, payment information may be transmitted to or processed by trusted third-party processors using industry-standard security measures.

• We do not represent that any system is completely immune from interruption, attack, or unauthorized access.
• You are responsible for using secure devices, networks, and account credentials when placing orders online.
• Your use of third-party payment providers may also be governed by their privacy policies and terms.

10) Refunds, Credits & Payment Reversals

Approved refunds are generally issued to the original payment method, unless otherwise required by law or where the original method is no longer available and an alternative lawful method is necessary.

• Refund timing may vary depending on the payment processor, bank, card network, and your financial institution.
• Return-related refunds are subject to our Return & Refund Policy.
• If an order is canceled before shipment, any captured amount will generally be refunded as required by law.
• Credits, partial refunds, and tax adjustments may be issued where appropriate and legally permitted.

An authorization hold reversal is not always the same as a posted refund. In many cases, your bank or card issuer controls how quickly a pending authorization disappears from your account.

11) Promotions, Coupons, Gift Credits & Discounts

Promotional codes, discounts, gift credits, or limited-time offers may be subject to separate terms, expiration dates, order thresholds, product exclusions, and one-time-use restrictions.

• Promotions generally cannot be applied after checkout unless required by law.
• Discounts have no cash value unless required by law.
• We may cancel or correct promotions affected by typographical, technical, or pricing errors to the extent permitted by law.

12) Chargebacks, Billing Disputes & Payment Claims

If you believe there is a billing problem or payment error, we encourage you to contact us first at info@quinnslides.com so we can attempt to resolve the issue promptly and fairly.

• You retain any rights available under applicable law, card network rules, or your payment provider’s dispute procedures.
• If a chargeback or payment dispute is initiated, we may review account activity, order records, shipping proof, communications, and related transaction data.
• Where permitted by law, orders associated with unresolved payment disputes or abusive chargeback patterns may be delayed, limited, or declined.

13) Unauthorized Transactions

If you believe your card or payment method was used without authorization on our website, please contact your bank, card issuer, or payment provider immediately and notify us as soon as possible so we can review the order.

We cooperate with lawful fraud investigations and may provide relevant order and transaction information as permitted by law.

14) Customer Responsibilities

You are responsible for:

• using only payment methods you are authorized to use,
• submitting truthful and accurate billing information,
• reviewing your order before payment submission,
• monitoring your account statements and payment confirmations, and
• promptly reporting any suspected error, unauthorized activity, or payment issue.

15) Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our business practices, payment providers, checkout systems, legal obligations, or consumer protection requirements. Changes become effective when posted unless otherwise required by law.