Return and Refunds Policy

1) General Policy Scope

This policy applies to voluntary returns and refund requests for products purchased directly from Quinn Slides through our website. It does not limit any rights you may have under applicable law for goods that are defective, damaged, not as described, or otherwise subject to a required remedy.

2) Return Window

Unless a different period is required by law or stated on the product page, most eligible items may be requested for return within 30 calendar days after delivery.

• The return period begins on the date the order is marked delivered by the carrier or otherwise received.
• For split shipments, the return period generally applies separately to each delivered item.
• Large freight items may require return authorization and scheduled pickup arrangements.

3) Return Eligibility Requirements

To qualify for a voluntary return, the item should generally meet the following conditions unless otherwise required by law:

• Be in new or like-new condition.
• Be unused, unassembled, and not installed.
• Include original parts, hardware, manuals, and accessories.
• Be returned in the original packaging or comparable protective packaging.
• Be accompanied by proof of purchase, such as an order number or receipt.

4) How to Start a Return

To request a return, please contact us at info@quinnslides.com with your order details. To help us process your request efficiently, please include:

• Your full name
• Order number
• Email used for the purchase
• Item(s) you want to return
• Reason for the return
• Photos, if the item is damaged, defective, incorrect, or incomplete

Please do not return items without return instructions if one is required. Unauthorized returns may be delayed, refused, or returned to sender.

5) Non-Returnable or Restricted-Return Items

Unless required by law, the following items may not be eligible for voluntary return:

• Custom-made, made-to-order, personalized, or special-order products
• Clearance, closeout, or final-sale items clearly marked as non-returnable
• Products that have been assembled, installed, altered, or used
• Items missing components, packaging, manuals, or hardware not due to our error
• Items damaged after delivery for reasons not caused by us or the carrier

6) Damaged, Defective, Missing, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

• Visible shipping damage: If possible, note it on the delivery receipt before accepting the shipment.
• Concealed damage or missing parts: Contact us promptly after discovery and preferably within 5 calendar days of delivery, or within any longer period required by law.
• Incorrect item received: Notify us promptly so we can evaluate the issue and arrange an appropriate remedy.

Depending on the situation, we may offer replacement parts, a replacement item, repair assistance, return shipping support, a partial refund, or a full refund, as appropriate and consistent with applicable law.

7) Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

• If the return is due to our error (such as an incorrect item, defective product, or qualifying shipping damage), we will generally cover reasonable return shipping or provide another suitable remedy.
• If the return is for convenience (such as changed mind, no longer needed, or ordered by mistake), the customer may be responsible for return shipping, freight, pickup, handling, and any disclosed restocking fee to the extent permitted by law.

Oversized and freight returns may involve significant transportation costs and carrier scheduling requirements.

8) Refunds

Once a returned item is received and inspected, we will notify you of the outcome of your refund request.

• Approved refunds are generally issued to the original payment method.
• Please allow a reasonable processing period after inspection, typically within 10 business days, unless a shorter period is required by law.
• Your financial institution or card issuer may take additional time to post the refund.
• Original shipping charges are generally non-refundable unless the return is due to our error or required by law.
• Any lawful deductions, such as disclosed restocking fees or return freight charges for convenience returns, may be subtracted from the refund amount.

9) Partial Refunds

Where permitted by law, partial refunds may apply if a returned item:

• Shows signs of use, wear, assembly, or installation not caused by us
• Is returned incomplete or missing components
• Is not in the condition required for a full voluntary return
• Has decreased in value due to handling beyond what is reasonably necessary to inspect it

10) Order Cancellations

You may request cancellation by contacting us as soon as possible at info@quinnslides.com.

• If your order has not yet entered fulfillment or shipped, we may be able to cancel it for a full refund.
• If your order has already shipped or entered production, cancellation may no longer be possible, and the order may instead be treated under this Return & Refund Policy.
• Custom, special-order, and made-to-order items may not be cancellable once production or procurement has begun, unless required by law.

11) Exchanges

We may offer exchanges when practical and inventory is available. In many cases, the fastest option is to process an approved return and place a new order for the replacement item.

12) Refused or Undeliverable Returns

If a shipment is refused, unclaimed, or returned as undeliverable for reasons not caused by our error, any refund may be reduced by actual return shipping, storage, handling, and other reasonable costs to the extent permitted by law.

13) Chargebacks and Payment Disputes

If you believe there is an error with your order, we encourage you to contact us first so we can attempt to resolve the issue promptly and fairly. Nothing in this policy limits your rights under applicable payment card rules or law.

14) Relationship to Other Policies

This policy should be read together with our Shipping Policy, Privacy Policy, and Terms of Service. If there is any conflict between this policy and mandatory consumer protection law, the law will control.