1) Scope
This Privacy Policy applies to information collected through the Site and related online services where this policy is posted. It does not apply to third-party websites, apps, or services that may link to or be integrated with our Site.
2) Information We Collect
We collect information from and about you in three primary ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.
| Category | Examples |
|---|---|
| Identifiers & Contact Details | Name, email address, phone number, shipping/billing address, account login details. |
| Commercial Information | Products viewed or purchased (e.g., playground sets, slides, swings), order history, cart contents, returns/exchanges. |
| Payment & Transaction Data | Payment details are typically processed by our payment processors; we may receive limited payment-related information (e.g., payment status, last four digits, transaction IDs). |
| Customer Support Content | Messages, emails, chat transcripts, call notes, photos you send (e.g., installation questions, product concerns). |
| Internet/Network Activity | IP address, browser type, device identifiers, pages viewed, links clicked, referring URLs, approximate location (city/state). |
| Approximate Geolocation | Derived from IP address (not precise GPS unless you explicitly allow it through your device/browser). |
| Inferences | Preferences inferred from browsing/purchases (e.g., interest in certain equipment categories), used to improve the Site. |
3) How We Use Information
- Provide and fulfill orders (process payments, ship products, send order updates, handle returns and warranties).
- Create and manage accounts and authenticate users.
- Customer service (respond to inquiries and provide product support).
- Site operations (troubleshooting, performance, analytics, testing, and improvement).
- Marketing and communications (send promotional emails where permitted; you can opt out anytime).
- Security and fraud prevention (detect and prevent suspicious activity and protect our users and business).
- Legal compliance (comply with applicable laws, lawful requests, and enforce our terms/policies).
4) Sharing & Disclosure of Information
We may disclose information to the following categories of recipients:
- Service providers that help operate our business (payment processors, shipping carriers, hosting, analytics, customer support tools, email/SMS providers, fraud-prevention vendors).
- Professional advisors (legal, accounting, and insurance) as needed.
- Corporate transactions (merger, acquisition, financing, or sale of assets), subject to appropriate protections.
- Legal and safety (to comply with law, respond to lawful requests, protect rights/safety, and prevent fraud or abuse).
Do you “sell” or “share” personal information for targeted advertising?
Some U.S. state privacy laws define “sale” and “sharing” broadly to include certain disclosures for online advertising and analytics. Depending on how the Site uses cookies and similar technologies, we may disclose identifiers and internet/network activity to advertising/analytics partners in a way that could be considered a “sale” or “sharing” under those laws.
You may have the right to opt out of such “sale,” “sharing,” or targeted advertising. See Section 7 (U.S. State Privacy Rights) and Section 6 (Cookies & Tracking).
5) Cookies & Similar Tracking Technologies
We and our partners may use cookies, pixels, SDKs, and similar technologies to (a) keep the Site working, (b) remember preferences, (c) understand usage, and (d) help with advertising and measurement.
- Essential cookies help with core features like cart and checkout.
- Analytics cookies help us understand Site performance and improve content.
- Advertising cookies may help show you more relevant ads and measure campaign performance.
How to control cookies and advertising
- Use your browser settings to block or delete cookies (note: some Site features may not work properly).
- If available on the Site, use our cookie preferences tool to manage non-essential cookies.
- Where required by law, we honor opt-out preference signals such as the Global Privacy Control (GPC) for applicable browsers/devices.
6) Security & Data Retention
We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide the Site and our services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes (such as recordkeeping and fraud prevention).
7) Children’s Privacy (COPPA)
Our Site sells kids playgrounds and equipment but is intended for use by adults (e.g., parents/guardians, schools, and organizations). We do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, please contact info@quinnslides.com so we can take appropriate steps to delete it.
8) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was most recently revised. If changes are material, we will provide notice as required by applicable law.